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Phone 360.221.2728

Shipping & Returns Policies

SHIPPING & HANDLING

Sweet Mona's exclusively ships U.S.P.S. Priority mail. Products usually ship within 48 hours of receipt of your order. Products ordered on Friday, Saturday, or Sunday are shipped the following Monday. Most packages arrive with three days from time that the product is shipped from our retail store unless shipping to Alaska or Hawaii. In which case shipping may take up to seven days.

Chocolate shipped to warm climates are sent at the risk of melting. Packages shipped from May through September are shipped in a Mylar bag with ice packs. During these months products are only shipped on Monday or Tuesday after the product is ordered and may incur an additional charge. There is no guarantee espressed or implied when shipping to warm climates.


SHIPPING FEES

$0 to $100 - $5.00

Over $100 - FREE


RETURNS POLICY

Your complete satisfaction is very important to us. Each order is packed by hand shipped with the utmost care. We guarantee that your order will arrive fresh, and as expected. If for some reasons, you are not completely satisfied with your orders, we will make every effort to satisfy your needs up to and including replacing your product with a product of equal or lesser value or refunding your money if requested. Requests for refunds must be made with seven days of receiving your order. Please notify us by e-mail at mona@sweetmonas.com to request exchange or a refund.

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